Housing Benefit Advice leaflets, 1982 and1988, other shorter ones on the community charge, 1989-1990. Memos and internal dept correspondence-one regarding the housing benefit service available to residents i.e an explanation (1986), a review of staffing levels within the housing division (1984), memos re: complaints and enquiries (1992), dossier for PriceWaterhouse, Nov 1991.Discussion paper on a housing service for the 1990s, agendas esp. re: Launch of Pensioners' Charter, Sept 1991 and AGM emergency motion1991, report on the administration of the poll tax.
Other matters are covered such as the location of housing benefits, shift systems and reactions to an ombudsmans's report on complaints (1991). Also Report on Investigation into Housing Benefits 1984. Income Maintenance Division Service Plan, 1991.
