Title
Local Government: Total Quality Programme and service development
Reference
LHC/1/LOG/14
Date
c.1990 - 1997
Creator
Scope and Content
Quality Council Bulletins and Reports , 1993 - 1995. Presentation to Brent Council/Policy and Resources Unit.
Total Quality Handbook, 1993. Brent Council complaint handling procedures, 1990 - 1997. Includes specimen forms.
Report on Quality Assurance to Brent Council's Performance Review Sub-committee (Relevance of B.S.5750 to the Council).
Total Quality Programme-Aims and Progress Report, July 1991- July 1992 (Central Policy Unit).
Total Quality Programme Executive Board Agenda, 19/05/1994.
Language
English
Persons keyword
Subject
